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Responsible Gaming

Responsible Gaming

We are committed to ensuring that gambling remains a form of entertainment and does not become a cause of harm. At pinco-online.ca, we promote responsible gaming practices and encourage users to stay in control of their behaviour and habits.

Guidelines for safe play

To help you maintain a healthy approach to gambling, please follow these recommendations:

  • set clear limits on your spending and playing time;
  • never gamble with money meant for essentials;
  • take regular breaks from gaming;
  • avoid gambling when feeling stressed, tired, or emotional;
  • do not attempt to chase losses or recover previous bets.

Self-assessment checklist

If you’re unsure whether your gambling is under control, consider the following questions:

  • Do I often play longer than I intended?
  • Am I hiding my gambling from family or friends?
  • Have I tried to cut down without success?
  • Do I feel irritated or anxious when I can’t gamble?
  • Has gambling negatively impacted my finances or relationships?

If you answer “yes” to one or more of these, it may be time to review your habits or seek support.

Available control tools

Platforms featured on pinco-online.ca may offer the following responsible gaming tools:

  • deposit limits – cap the amount you can spend within a set timeframe;
  • session time reminders – alerts that help you manage time spent playing;
  • cooling-off periods – short-term pauses from gambling activity;
  • self-exclusion – long-term or permanent account restriction.

These tools are available in the account settings section of most regulated casinos.

Protection for minors

Access to gambling services is strictly prohibited for minors. To support age-restricted access:

  • do not share your account with anyone;
  • use secure passwords and avoid auto-fill logins on shared devices;
  • enable parental controls if your device is accessible to minors.

Trusted parental control tools include:

Where to get help

If you or someone close to you may be experiencing gambling-related issues, the following organisations offer free and confidential assistance:

You are not alone—support is always available.